Refund policy

• Full-priced products with original receipt may be exchanged within 30 days of purchase (Product should be in its original condition, unaltered, unused with original tags attached.)
• Refund of full-priced and sale products will be permitted within 14 days, with an original purchase receipt upon original form of tender (e.g if original purchase was made in credit card purchases, refund will be made through credit card, etc.)
• Sale products with an original receipt may be exchanged within 14 days or returned within 14 days of purchase.
• Exchanges are not available on the website and can only be done at a Ted Baker 360 Degrees Mall store. Returns may be done through your Account or at a Ted Baker 360 Degrees Mall store. 
• Refund on Credit/Debit card payments: Note that your bank or card issuer can take anywhere between 5 to 15 additional business days to process these return transactions
• No Exchanges or Refunds will be offered on Jewellery, Swimwear, Underwear, Fragrance and beauty products.
• The above policy applies only to products purchased within Al-Futtaim Brands store across KUWAIT.
• Each order is eligible for a one-time exchange only.  
• Orders cancelled after dispatch will not be eligible for a shipping fee refund.